Has someone recommended our clinic to you?
We all know that trust is the foundation of every relationship, including the one between the dentist, the assistant, the receptionist and the person who will someday visit our clinic – yourself. Patients often visit us precisely because of broken trust in their previous dentist, perhaps even in the public health system overall, and when they realize their oral health is at risk. According to our patients’ experience, there is a growing decrease of confidence in ‘dental tourism’, which is already showing poor results due to its express methods in dental treatment. This is limited to narrowly focused treatment of the tooth without taking into account the individual’s overall perspective, his or her personal story and physical characteristics. In our opinion, these factors are crucial in the successful establishment of oral health and achieving the satisfaction of every patient.
Ever since the founding of the Medical Dentistry, it has been a fundamental guiding principle of our work to establish a system of individual treatments for each patient, as we are well aware that your confidence in our work is the key to acquiring the ultimate goal – oral health. We are very pleased with the countless recommendations that have already been made by our patients to their friends, as this lets us know that our clinic is indeed worthy of your trust. Patient recommendations to third parties inspire us with gratitude, but also give us an additional sense of responsibility to keep improving our practices and justify your confidence in us. We understand that by recommending our clinic to others you are putting your reputation and the trust of the recipients of your recommendation at stake, and that any dissatisfaction would undermine the mutual trust of all parties involved. The responsibility of the person making the recommendation is therefore extremely high.
Trust does not develop overnight, but builds gradually, and is much harder to build than to lose. Our mission is to further consolidate the trust gained with each treatment of a new or existing patient. We strive to provide you with the best dental care possible, and to put our best efforts forward. Copying what other practises are doing has never resulted in the genuine satisfaction of our guests or given them a sense of confidence.
Trust is usually gained by someone who shows commitment, dedication, knowledge of the area of their expertise and suitable responsiveness. Those who are truly committed to their work will be able to utilize their professional qualifications and knowledge and explain a certain issue to anyone, regardless of their background. A genuine interest in helping our guests resolve their dental issues is why we are able to establish clear communication with them. If we weren’t able to do so, we’d have to re-think our career choice, or, to put it another way: if we are successful in doing so, we will almost certainly be happy at the end of the day. We value our guests’ trust beyond anything else, and we can’t imagine a greater sense of satisfaction than doing work which is in harmony with our guests wishes and our own professional values
True confirmation of our good work, however, is not merely our guests’ own personal satisfaction, but also their recommendations of our clinic to others. A satisfied patient remains loyal to their dentist, while an enthusiastic patient recommends them to their friends, and thus becomes the perfect ambassador for beautiful and healthy smiles.
We wish you great confidence in yourselves and in others.